Solved: Re: My o2

Ged1950 · ‎19-02-2021

As anyone having problems with the o2 app
Every time I log in press account and try the upgrade, buy a bolt on can’t remember the name of the other one
I get a new window saying it is not possible to view at this time try again later, this has gone on for a few days now and I can never get in touch with anyone to talk about it

MI5 · ‎19-02-2021

@Ged1950

It's a known issue.

O2 are looking into it.

Another one @TheresaV

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-02-2021

@Ged1950

It's a known issue.

O2 are looking into it.

Another one @TheresaV

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Ged1950 · ‎22-02-2021

Ok thanks

TheresaV · ‎22-02-2021

Good morning @Ged1950

Sorry to hear you are having issues with this. We have raised this internally and will let you know once there is an update on this getting solved.

Thanks for the tag @MI5

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

TheresaV · ‎22-02-2021

Hello again @Ged1950

The issue should be fixed now. If it still doesn't work, try clearing your cache before logging in again.

Let me know how it goes!

Best,

Theresa

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Ged1950 · ‎22-02-2021

Thanks Thereza working fine now

O2

My o2

Upgrade

My mum got scammed and o2 are doing nothing about ...

Change Direct Debit details (new bank)

O2 refresh upgrade with ongoing device plan

End of Contract - Want Airtime Bill to Stop