This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My o2 data completely disappeared off my contract

Bambam1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-03-2020 21:07

on ‎31-03-2020 21:07

Ever since last night my data part of a 40gig package completely disappeared as if it is not included. Bizarre!! No 4G, only calls & texts on the app.. can’t get through to O2.
Message 1 of 3
429 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 144302 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

on ‎31-03-2020 21:10

on ‎31-03-2020 21:10

@Bambam1 

Unfortunately you'll need to try and contact customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
427 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 93217 Posts
  • 609 Topics
  • 6975 Solutions
Registered:

on ‎31-03-2020 21:20

on ‎31-03-2020 21:20

Try reinstalling the app

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 3
416 Views
0 Kudos
Top Kudoed Authors
View All
Top