My o2 account

Anonymous · ‎03-10-2017

I recently signed a new contract with O2 however my O2 app and on the website my O2 it still comes up with my old O2 account with my previous phone but I do not have any more this is very annoying how can I make it so that it shows my new contract details

MI5 · ‎03-10-2017

You need your new login details for the new account.
Check your emails or call customer service on 202 for your login if you can’t find it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-10-2017

Hello thank you veey much. Unfortunately i have called the useless people on 202 and set up the email thats how i was able to sign in. Im at work all day from 8-6 anyways. Whats my best shot?

mavericke · ‎03-10-2017

@Anonymous

Perhaps you could try to login into your old account and then link your new O2 account to the old account. It should work. As mentioned by @MI5, calling them after your work will be the best solution.

MI5 · ‎03-10-2017

So good news that you have an email address to log in with - did they also reset your password for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-10-2017

Yes they reset my password for me

MI5 · ‎03-10-2017

So can you not login now and change your password?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-10-2017

I can log in so i guess i can change password but what is the point as it is linked to my old contract that ended like a year ago. It still has all that old details not my current

MI5 · ‎03-10-2017

That's what I'm saying though - does changing your password give you the new current account details?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎04-10-2017

Hey @Anonymous did you manage to get into the correct My O2 account in the end?

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