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My o2 account

Anonymous
Not applicable

Hi,

 

I am currently under monthly contract for both o2 mobile (over 2yrs) and broadband services but once I sign into my account I cannot view my bills and use any of the other online services (upgrade, change tarriff etc).

 

I have sent a reminder to pair my number with the account, which states number is already assigned to my above account.

 

Initial contract was with o2 via Carphone Warehouse but was changed over a year ago and I was informed that o2 will be taking over all billing duties.

 

Any help to resolve and/or guide me in the right direction would be greatly appreciated.

 

Many thanks

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perksie
Level 69: Guiding Light
  • 27019 Posts
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Registered:

Call them free on 202 from your mobile and ask them to check your online account is set up correctly.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Call them free on 202 from your mobile and ask them to check your online account is set up correctly.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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