My o2 account doesn't have my phone associated with it

[Anonymous]

This has been an issue ever since I joined. I login to my account and it has no record of my current pay monthly contract. No bills or anything, it just says: 

"You don't appear to have any valid products associated with this account."

It hasn't been much of an issue up until now, and only because I'm curious to see how long I've had my phone for. I still get billed every month because I see it on my statements.

Has anyone else experienced this? Is it easy to resolve?

Thanks!

[jonsie · Accepted solution]

You need to contact customer service to check the account has been set up correctly. Sometimes they set it up with different details than you are using to log in.

You would be better calling on 202 rather than using webchat to be honest.

[Anonymous]

OK thanks for the quick response. I was wondering if there was a way I could bring the product into the account myself but I'll take your advice.

Kind Regards,

[MI5]

It's most likely that your new account is set up with a different email address and you are possibly trying to log in to an old account?
Once you get the correct log in details sorted you can choose to merge any or all accounts that you have.

[jonsie]

Most problems do occur because different login details exist. A call to customer service should clarify this so that the main account shows up. Once this is established you can link in any other products.