My number disappeared after I upgraded my wife's sim card

[Anonymous]

Hello,  My wife had an iphone3 and was given an iphone 4 so I got a new micro sim and using "My O2" transferred her number to the new P&G microsim in the iPhone 4.  That was OK but then my own iphone 4 stopped working (presumably because I screwed up using my own "My O2" account for her number transfer)  I got onto the O2 web chat lines and they say that the number is gone and can't be retrieved.  I went to an O2 shop and that as a waste of time.  I called the help line but no one answers.

So far I have got a new P&G microsim for my iphone 4 but I want my old number back.   Any suggestions?

Thanks

[MI5 · Accepted solution]

Your only chance is to call 4445 and speak to CS. They are much better at resolving these kinds of issues than live chat is.

[Anonymous]

Call cs as advised & hopefully your number is still live & hasn't been reassigned

[Cleoriff]

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@Anonymous wrote:
Call cs as advised & hopefully your number is still live & hasn't been reassigned

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I was able to do this when on PAYG and made a big mistake losing my original number (I messed up badly )

I rang CS immediately and they switched it back to the original. (I still have that number to this day)

[Anonymous]

That's hopeful @Cleoriff

I only asked because I know once a numbers been deactivated or disconnected that the particular mobile number does get reassigned after a certain period

[Cleoriff]

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@Anonymous wrote:
That's hopeful @Cleoriff

I only asked because I know once a numbers been deactivated or disconnected that the particular mobile number does get reassigned after a certain period

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I was lucky as I rang them immediately I realised i had messed up