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My new phone

Ws2
Level 1: Joiner
  • 1 Posts
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on ‎12-12-2024 13:25

on ‎12-12-2024 13:25

Hi ordered a new phone on the 25th November phone has never arrived yet o2 are trying to bill me for something that I don't have .I have phoned them about the phone not being delivered. They have told me it got lost in transit with DHL and the DHL insurance have paid them for this but yet I still have no phone it is 12th December now and they want to charge me £6 extra on top of my bill for not paying it yet .my argument is pay for what 

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MI5
Level 94: Supreme
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on ‎12-12-2024 14:45

on ‎12-12-2024 14:45

@Ws2 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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