My mum cant pay her bill as she cannot get through...

Sew13 · ‎31-03-2020

My mum is trying to pay her bill and cannot get through I contacted o2 last week and asked them to call her back and they said they would contact their manager and do this but still nothing. What is the customer service email to contact o2?

MI5 · ‎31-03-2020

@Sew13

No email, sorry.

Contact methods here Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-03-2020

There is no email to contact them and there will be no call backs due to staffing problems

Ways to pay here

Guide: How to Pay Your Bill (Airtime & Device Plans)

If she is struggling with payments then she needs to call here:

the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2Sean · ‎31-03-2020

Hi Sew,

Get your mum to email complaintreviewservice@o2.com and they can hopefully assist in getting your issue resolved.

O2

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