My line is completely dead, no incoming or out going.

[SBax]

Hi. I seem to of lost all services for a second time. But this time I can't have incoming and outgoing calls. 

I have been to the o2 shop who couldn't help because I had no ID, So they sent me away with a fast track number to call (somehow) but obviously now I'm home I still can't do this. On my o2 it says no bill is owed.. This seems to be the only way I can contact o2.

[MI5 · Accepted solution]

@SBax 

You need to check if it's a sim or phone issue Guide: Is the network down for me or everyone? 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or if you need a new sim, just go in store with ID.