@ZoeJ
There are some chargeable items that fall outside of spend cap limits.
See help here Guide: Spend Caps & Charge to Mobile on O2
It's unlikely that you'll be refunded for any valid charges as it is your reponsibility to control your spending.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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