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My latest bill

Julie196
Level 1: Joiner
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Hi I switched today to the sim only deal and was advised to switch on the day my old contract finished by your staff instore but have been told today that I have to pay another month bill £24.80. Why when I will be no longer using that data ?

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MI5
Level 94: Supreme
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@Julie196 

You don't. Your billing date will stay the same and the difference between your old contract and the new one will be taken off your next bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Julie196 

You don't. Your billing date will stay the same and the difference between your old contract and the new one will be taken off your next bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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