My direct debit payments

[Anonymous]

On checking my direct debit payments to O2 I note that there are two direct debits being taken.

ref Ged 16883551 in the amount of £10.66, and Ged34194100 in the amount of £13.68.

It appears that when I upgraded my phone, the original direct debit was not cancelled,

In this event I am in credit substantially.

[jonsie]

We have seen this before when upgrading and the original contract hasn't been ended.

[MI5]

Had one recently on giffgaff where the customer had even ported their old o2 number to gg but was still being charged by o2!

[Anonymous]

Best thing, call them. this is the number: 202 (Its a free number from your O2 mobile.

Good luck