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Anonymous
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My date of birth is wrong. How to change it

Hi, how do I change my DOB

Posts: 114,115
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Registered: ‎04-04-2012

Re: My date of birth is wrong. How to change it

Call customer services and be prepared to email or fax a copy of your birth certificate.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
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Registered: ‎18-02-2016

Re: My date of birth is wrong. How to change it

Welcome to the forums @Anonymous! You should be fine if you follow the above advice and contact customer services but if you have any further questions please let us know wink

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Level 1: Joiner
Posts: 7
Registered: ‎05-12-2017

Re: My date of birth is wrong. How to change it

Hi

 

I have the same issue but when I talk to customer services, they told me thy cannot do this as I am a PAYG customer. It seems the above advice given only applies to Pay Monthly customers.

 

I find it strange I cannot change my own details and customer services cannot help.

 

Please advise.

Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: My date of birth is wrong. How to change it

Sounds like a load of bull to me - call again and speak to someone else, but it is really crucial that it is correct?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: My date of birth is wrong. How to change it

O2 have a responsibility to allow you to amend incorrect details. 

Though I too wonder why it's necessary unless like me, you are one of those people who hate things to be wrong.

Level 1: Joiner
Posts: 7
Registered: ‎05-12-2017

Re: My date of birth is wrong. How to change it

Thanks MI5. I've actually talked to 5 people and the chatbot - all gave me the same answer!

Level 1: Joiner
Posts: 7
Registered: ‎05-12-2017

Re: My date of birth is wrong. How to change it

@jonsie I am like you and hate these things to be wrong - call it OCD.

I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA! 
Posts: 114,115
Topics: 569
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Registered: ‎04-04-2012

Re: My date of birth is wrong. How to change it


@2frustrated wrote:
I wouldn't mind but it is completely wrong. My DOB is 1/1/1900 and my name is NA! 

Well at least no one will find you Happy Dance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: My date of birth is wrong. How to change it