My data does not work

[UmmeS]

I have a new contract and I have 30gb allowance but mobile data does not work. What do I do?

[Cleoriff]

What phone have you got @UmmeS 

[jonsie]

If you have an iphone hange the APN in the phone mobile settings to

mobile.o2.co.uk

[Cleoriff]

Also check your network status here https://status.o2.co.uk/  @UmmeS 

[UmmeS]

Huawei P30 Lite. Came with the contract

[Cleoriff]

@jonsie 

Check this out

https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202 

Or Settings can be sent to the phone by texting ACTIVE to 2020. Simply save and reboot your device.

[jonsie · Accepted solution]

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@Cleoriff wrote:

@jonsie 

Check this out

https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202 

Or Settings can be sent to the phone by texting ACTIVE to 2020. Simply save and reboot your device.

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[UmmeS]

I have checked this but doesn't still fix the data problem. Just general location service

[jonsie]

Have you activated the sim?

Have you upgraded or bought a new contract?

Are calls and texts ok?

https://lowdown.carphonewarehouse.com/how-to/o2-apn-settings/40702/

[UmmeS]

Calls and texts are working fine. My number even transferred from another network. Just the data doesn't work