My contract ends next week

[Durhamdad54]

Hi all

my o2 contract ends next week I am currently on tariff unlimited text and calls plus 5gb data for £21 per month my question is I know my mobile contract finish’s but what about my air time does it change to cheaper price or stays the same o2 has similar deals lot cheaper any advice please

[MI5 · Accepted solution]

If you are on refresh you stop paying the device plan and just continue paying the airtime which stays the same price as it is now.
If not on refresh, nothing changes unless you change it.
Once out of contract you can upgrade to a cheaper SIM only tariff of your choice though, so it's easy to switch to a cheaper airtime tariff.

[jonsie]

If on a refresh contract, your device will have been paid off so you only pay the airtime. If there are cheaper deals you are free to upgrade or go sim only. Call 202 to discuss your options.

[Durhamdad54]

Thanks I on refresh do I need to give o2 any notice I seen the 5 gb data etc for £15 per month so fancy that

[MI5]

No notice required,just call up and ask them to change your tariff.
You'll keep the same SIM and receive an email when it's changed over.

[Jenny105]

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@MI5 wrote:
If you are on refresh you stop paying the device plan and just continue paying the airtime which stays the same price as it is now.
If not on refresh, nothing changes unless you change it.
Once out of contract you can upgrade to a cheaper SIM only tariff of your choice though, so it's easy to switch to a cheaper airtime tariff.

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Now i understand these plans! Hooray.   I am partially hearing 02 dont (or didnt) sell phones suitable for very hard of hearing. I always have to buy from a Hearing org.  I now know what device plan means , refresh and out of contract. Wheeeee  . Maybe one day 02 will sell phones for a large sector of the older population . This info will be invaluable ------ MI5  suceeds again. Thanks laddy

[Marjo]

Just caught up with this thread. Good to hear you got a lot of helpful info from @MI5 & @jonsie above, hope you're all good now @Durhamdad54!

Cheers for your feedback about our range of devices @Jenny105. We are very keen on being on top of all things Accessibility and this kind of feedback is very valuable for helping us improve - I'll make sure to pass this on.