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My bill

Jay131
Level 1: Joiner
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I have recently purchased a contract phone,and my first payment is due.

 

But my payday every month is on the 18th of every month unless it falls on a weekend.

 

Can anyone help? 

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Cleoriff
Level 94: Supreme
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@Jay131 

O2 only take payment on working days ie Monday - Friday . If your date falls on a weekend or BH then it will be taken the next working day.

Your first bill is generated 4 days after joining O2 then taken 14 days after that.

https://www.o2.co.uk/help/account-and-billing/payment-date-and-billing-date 

https://www.o2.co.uk/help/account-and-billing/your-bill 

If you want to change your date you will need to contact O2 as @pgn said above.

Veritas Numquam Perit

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pgn
Level 64: Magistrate
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This looks like something you’d need to call O2’s customer service team about, @Jay131 – give them a call on 202  or 0344 809 0202 (or specific Payment management number - 0800 902 0217.

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Message 2 of 3
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Cleoriff
Level 94: Supreme
  • 112404 Posts
  • 801 Topics
  • 6693 Solutions
Registered:

@Jay131 

O2 only take payment on working days ie Monday - Friday . If your date falls on a weekend or BH then it will be taken the next working day.

Your first bill is generated 4 days after joining O2 then taken 14 days after that.

https://www.o2.co.uk/help/account-and-billing/payment-date-and-billing-date 

https://www.o2.co.uk/help/account-and-billing/your-bill 

If you want to change your date you will need to contact O2 as @pgn said above.

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
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