My bill

[Jodikeogh94]

I cancelled the whole son card so why am I still getting charged I spoke to someone on the phone and they told me they have cancelled the sim card and direct debit to come out from my account so why am I still getting billed for this sim card 

[jonsie · Accepted solution]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this