My bill

[Samuel1]

I know that my payment was due on the 2nd of the month but I have made you guys aware in the past that I get paid on the 9th of each month getting fed up with keep having to contact when I receive a message saying all my calls are being diverted to your payment line three days before I get paid having this contract is my only source of contact to friends and family and don’t help that my partner is seriously ill in hospital and I’m not being able to contact her 

[MI5 · Accepted solution]

@Samuel1 

You need to contact payment management to change your bill date.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am