My bill

Rachelpatterson · ‎16-11-2020

When I took the contact out on the 11th November they offered me to phones with 20% off. I did what they said to text LOYALTY 21500. But I've received a text on both phone saying I'm not allowed to have it. Can u explain why this is now please

MI5 · ‎16-11-2020

@Rachelpatterson

Check the rules here https://www.o2.co.uk/family-plan

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rachelpatterson · ‎16-11-2020

That's what I did. Il have to ring them because he said on the phone I would get the 20% has i took the 2 contacts out. But don't understand why I can't get it now

MI5 · ‎16-11-2020

@Rachelpatterson

If you have 2 contracts, you only get discount on 1 of them.

There is no discount for the lead device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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