My bill

[Amy_Dakin]

Why? For some reason it keeps charging me with messages and picture messages and phone calles when ive paid for them its been going on for a few months i want my money back in my bank account please.. I cant cancel because i need this contract phone at all times

[Bambino]

@Amy_Dakin See if anything in this link applies to you: https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

[MI5]

@Amy_Dakin 

Be careful with long text messages as they can convert to a chargeable mms.

Guide: Accidental MMS Sending and How to Avoid it 

Edit to add that not all calls are free either.

To see what you can call from allowances, see here Guide: Your Allowances - what is and isn't included