My bill

[tommogz]

I'm having trouble paying my latest bill , due to covid 19 and been layed off from work . My husband on we has had help with his bill phoned them up no issue , how do I get help with my bill as I cannot seen to contact anyone regarding this issue .

[Bambino]

@tommogz 

You need to speak to the Payment Management Team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

More numbers here: Guide: Coronavirus Community Help and Support 

[tommogz]

I've tried that number numerous times , and it's either speak to someone regarding a lost or stolen phone or a fraudulent claim , if you need to speak about anything else it says go to my02 Then it hangs up .

[jonsie]

Choose one of those options @tommogz