My bill

[Eliz544]

I want to speak to an o2 adviser

[Eliz544]

Hello,

[Bambino]

@Eliz544 This is a customer community. See this to try to get through to customer service: Guide: Coronavirus Community Help and Support 

[account1]

my o2 account to find out about why there is the amount of£19.98 be added to his account

[Bambino]

@account1 Same link: Guide: Coronavirus Community Help and Support 

[O2Sean]

Hi @account1 @Eliz544 ,

If you log into MyO2 via the website you should be able to see as to why you have been charged.

Regards

[Eliz544]

Yes but nothing at all to indicate why I have been charged almost 2x my normal bill. The number for bill management is not allowing calls. Is there any other number I can use to speak to a customer service advisor ?

[Cleoriff]

@Eliz544 

Other numbers...

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[Mi-Amigo]

@Eliz544 

@account1 

Useful advice from members of the Community, who, like you, are customers, with links and suggestions on checking your account in MyO2.

It might also be worth checking this helpful Guide on Tips to Avoid Unexpected Charges on your Bill

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182... 

I hope you manage to get your problems sorted.

Stay safe.