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My bill

Annie1230
Level 1: Joiner
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My bill seems very high this month! I used to be on a monthly tariff of £19.78 that ended in March.  Last  month (April) I payed £6.00 and this month (May)  my bill is £24.51!! The extra seems to be phone calls but as I have unlimited calls - why am I being charged for extra calls? 

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Cleoriff
Level 94: Supreme
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Hi @Annie1230 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112554 Posts
  • 801 Topics
  • 6710 Solutions
Registered:

Hi @Annie1230 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Annie1230 

Not all calls are included for free.

Check this guide Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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