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My bill

GeorgeC96
Level 1: Joiner
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I got a text today about an overdue payment of £35.20. I called and was sent my tariff and the amount I currently owe and it came back with £0. I then checked online and on the app. Both said I owe £0. Slightly concerned as the text also said if not paid today, it would contact credit reference agencies about "continued non-payment" but this isn't a common occurence at all.

 

All the best,

 

G

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MI5
Level 94: Supreme
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@GeorgeC96 sounds like it may have been a spam phishing text.

Just ignore and delete it. 

https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@GeorgeC96 sounds like it may have been a spam phishing text.

Just ignore and delete it. 

https://www.o2.co.uk/help/safety-and-security/fraud-and-phishing-advice

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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@GeorgeC96

You could also call customer services to check your account https://www.o2.co.uk/contactus

 

Veritas Numquam Perit

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Bambino
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@GeorgeC96 You should report the fraud here too, which is in the link provided but easily missed unless you scroll down: https://www.actionfraud.police.uk/a-z-of-fraud/mobile-phone-fraud

I DO NOT WORK FOR O2



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