Solved: My bill

Anonymous · ‎06-12-2016

I got an upgrade which was not suitable, I left it back at your stains branch. I rang your customer services and cancelled the upgrade contact keeping my old contact. On receiving my bill today I see I'm being charged the upgrade contract. Please help.

jonsie · ‎06-12-2016

Unfortunately only customer service can help you with this so you need to call them again. It may be that the phone hasn't been scanned back into stock yet.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎06-12-2016

Unfortunately only customer service can help you with this so you need to call them again. It may be that the phone hasn't been scanned back into stock yet.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎06-12-2016

@Anonymous

CS contact details here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎13-12-2016

Hey @Anonymous how are you getting on, did you get anywhere with the bill issue in the end with CS?

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