My bill isn't overdue, but 02 says it is.

[Anonymous]

Hello! Whenever I try to use my phone to call someone or even access voicemail, I am redirected without fail to an automated billing center, telling me that my phone bill is overdue. The trouble is, it isn't. My bill is paid monthly, via direct debit, ON TIME AND IN FULL AUTOMATICALLY.

In this instance, my bill was paid five whole days ago, but I still cannot use my phone. Can anyone help me?

EDIT: The amount I am supposed to owe comes to £28.90, which is the same amount taken out of my bank account via direct debit on the 21st of January.

EDIT 2: My phone was working properly yesterday. It could text and call no problem. It is only today that 02 have suspended my service, AFTER I PAID THE BILL. It's a farce, but I'm not laughing.

[Cleoriff]

I agree with you @amici-pat  We see far too many times that the customer is made to feel everything is their fault when it often isn't

Incidentally it's lovely to see you back here. I am really glad your long struggle was eventually sorted due to your own perseverance.

[Anonymous]

That's because it is @Cleoriff. Well according to the laws of o2 anyway.

And o2 are a law unto themselves at times

[Anonymous]

24 hours later, it still wasn't sorted, so I had to contact customer service yet again.
My phone's working now guys. But man, I didn't need this stress on my first contract.

[Cleoriff]

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@Anonymous wrote:

24 hours later, it still wasn't sorted, so I had to contact customer service yet again.
My phone's working now guys. But man, I didn't need this stress on my first contract.

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Pleased to hear it @Anonymous  was it O2's fault or your bank?....

[Anonymous]

It was 02. My payment's been noted as Received since the 21st.

[Cleoriff]

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@Anonymous wrote:

It was 02. My payment's been noted as Received since the 21st.

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What an unnecessary *bleep* up... At least its sorted now and if ever it happens again (God forbid) you will be armed with the information immediately...

[jonsie]

Hope you  got a suitable  goodwill gesture from them. Muppets!