My bill is no longer itemised

[ac49]

My bill always used to be itemised and I could see all numbers phoned and texted whether chargeable or not.  I have 3 devices on my account and can get the details on two of them but not on the third.  Any ideas why or how I can change this ?

[pgn]

Self-help tools are useless in this case, you are going to need the help of O2, either by a call or Webchat - numbers here, @ac49 : Guide: Coronavirus Community Help and Support 

[jonsie]

If you download the bill as a pdf you should see all the itemised list

to see previous bills follow the steps here

Guide: How do I get to the 'Download Bill' page? 

[LukasB]

@ac49 How are you getting on? Did you get the help you were looking for? Do you need any additonal help?

[ac49]

Hi,  I neveer did find an answer to this issue and its the same now.  Anyone else have this problem ?

[pgn]

With only one device on my account, I have not exactly experienced your problem, but knocking my statements into shape after a contract renewal can be difficult, and requires persistence and a number of 08:15am calls to O2.
Now the shops are open again, you can try and get them to help with getting a knowledgeable O2 Support person on your case...
Good luck.