My account

[Anonymous]

You are taking £20 from me every month for my £10 bundle I want this stopped or I will move to another supplier first thing in the morning you take £10 from my account put it on the phone you they deduct that and give me my bundle then later in the afternoon you take another £10 from my account last month I was able to get the £10 back from the bank I don't want to be doing that every month so please sort this out

[Cleoriff]

Hi @Anonymous You aren't talking to O2 here this is a customer forum. You need to contact them here http://www.o2.co.uk/contactus

Incidentally, info about how bundles work is in this link. http://www.o2.co.uk/help/pay-and-go/big-bundles

If O2 are overcharging you then it's them you need to speak to for a refund.

[jonsie]

Sounds like they are taking £20 for a bigger bundle. Call 4445 and ask why if you are on a £10 bundle.

[MI5 · Accepted solution]

You have auto top up enabled which automatically tops you up when your balance is low.
Turn it off in your MyO2
http://www.o2.co.uk/myo2

[Marjo]

Hey @Anonymous How are you getting on? Did the above advice help you out in the end?