on 17-11-2016 23:48
on 17-11-2016 23:48
Solved! Go to Solution.
on 18-11-2016 06:47
on 18-11-2016 06:47
17-11-2016 23:56 - edited 18-11-2016 00:04
17-11-2016 23:56 - edited 18-11-2016 00:04
Hi @Anonymous You aren't talking to O2 here this is a customer forum. You need to contact them here http://www.o2.co.uk/contactus
Incidentally, info about how bundles work is in this link. http://www.o2.co.uk/help/pay-and-go/big-bundles
If O2 are overcharging you then it's them you need to speak to for a refund.
Veritas Numquam Perit
on 18-11-2016 03:30
on 18-11-2016 03:30
Sounds like they are taking £20 for a bigger bundle. Call 4445 and ask why if you are on a £10 bundle.
on 18-11-2016 06:47
on 18-11-2016 06:47
on 24-11-2016 10:39
Hey @Anonymous How are you getting on? Did the above advice help you out in the end?