My account is getting diconnected

[Anonymous]

Hello......i owed for two monthly bills and my l ine got disconnected so i paid last friday those two bills and got confirmation email. my bills usually come out on 9th of every month and now suddenly on 4th and i got an email that i didnt pay bill again so they will diconnect my device and they are planning to charge me 30 pounds for reconnecting which might not even be possible. i was fro two months without job i have now paid all my bills off and now their calculations are saying that i have to pay some 76 pounds and i do not get for what exactly. i phoned the number in the email up but i have no clue what now.....chat doesnt work now and i cant even get hold on them on the phone. i cant get any answer. In the store was told me my bill will xome out at 9th every month so how come it suddenly changed?

[Anonymous]

Well...thank you everyone for trying to help.....i have phoned the number again and found out that my situation wasnt even handled correctly and now is everything sorted as it was supposed to be in the first place.

Have a nice day.

[Cleoriff]

Pleased to hear all is now sorted @Anonymous Good news.:smileywink:

[MI5]

Make sure your direct debit is back in place to prevent this from happening again.

[gindygoo]

Yes please double and triple check your direct debit is in place.. It saves any aggro like this in future!

Glad you're sorted.

[jonsie]

Glad you are sorted, one less thing to worry about now if the direct debit is in place.