Solved: My O2 update

Anonymous · ‎11-12-2016

I have recently (2 days ago) upgraded from iPhone 5s to iPhone SE, and changed my tariff. My O2 tariff has changed, but it is still saying I have my old phone. Any ideas please? I am still on a monthly tariff.

MI5 · ‎11-12-2016

It will update automatically after a few days usually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-12-2016

It will update automatically after a few days usually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎11-12-2016

It took a week for my change of phone to update in My O2. Don't worry, it will update when the systems catch up.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎11-12-2016

Many thanks, still weird that the tariff changes but not the phone.

MI5 · ‎11-12-2016

Tariff change is a manual operation by CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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