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My O2 not reflecting new tariff after refresh upgrade

xxscrappyxx
Level 4: Observant
  • 69 Posts
  • 6 Topics
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Registered:

Good Morning!! Wave

 

After upgrading my phone yesterday from a 3GB to a 30GB tariff (both on Refresh), I expected the new tariff to take effect immediately. (i.e. once the new sim transfer had completed.)

 

However, this is not showing when I log in to MY O2. It is still showing 3GB, and I am pretty sure I read somewhere on an FAQ that said the new tariffs start at midnight after you have "signed" a new contract.

Now assuming they applied my 30GB allowance on a pro-rata basis depending on when the upgrade occurred, surely it would be more than 3GB?

 

O2 Tariff.png

O2 Tarriff.png

 

Any ideas? Don't know

 

 

Message 1 of 12
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Cleoriff
  • 128373 Posts
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@xxscrappyxx wrote:
Final update. All good now. My O2 is showing 30 GB data. slight_smile

Great news @xxscrappyxx wink

Veritas Numquam Perit

Girl in a jacket
Message 11 of 12
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MI5
Level 94: Supreme
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Good to hear....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 12
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