Seems to be giving problems at the moment
Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
If neither work you will need to contact O2.
This is an open forum and publishing your phone number can lead to Spam, or fraud. Use the down arrow top right of your post to choose edit, then delete it.
*FLAGGED
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
