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Level 1: Joiner
Posts: 5
Registered: ‎26-06-2013

My O2 is "Monitoring Performance"?

Hi there

 

I've noticed, after recently using the "My O2" app on my phone that whenever my phone rings/texts come in, I get a message from the O2 app that says something about "My O2 is monitoring performance"? What is this and why would this all of a sudden appear on my phone?

 

Would this be likely to drain the battery? I am sure it is! More importantly, how do I stop this happening? I know I can block notifications from the My O2 app, but I don't want it "monitoring performance"?!

Can anyone help?

Thank you.

Posts: 84,445
Topics: 580
Solutions: 4,303
Registered: ‎04-01-2009

Re: My O2 is "Monitoring Performance"?

You need to turn this off in the network settings in My O2. The last update has meant that this is now the default setting @PaulMC007 

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: My O2 is "Monitoring Performance"?

[ Edited ]

@PaulMC007 

I found it in the My Network app.

Tap the 3 bars at the top and go to "My Experiance" under the network settings.

You can disable the setting under "Measurements"

edit for typo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎26-06-2013

Re: My O2 is "Monitoring Performance"?

Thank you, found that and done it..... appreciate your help....

 

I think that's a bit sneaky of them to automatically make that the default option? Perhaps that's just me....

 

Smiley Happy