Solved: My O2 bill increases

keith81 · ‎03-07-2023

Can someone explain why I entered a 12 month agreement for a fixed price back in December and since then you've increased my bill twice? Surely this is a breach of the contract which was agreed for 12 months...

madasaf1sh · ‎03-07-2023

@keith81

As per your T&C's which you agreed to in December it quite clearly states that there are price rises every year in April of 3.9%+RPI

So no breach of contract.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎03-07-2023

@keith81

As per your T&C's which you agreed to in December it quite clearly states that there are price rises every year in April of 3.9%+RPI

So no breach of contract.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Enlli · ‎03-07-2023

There was the annual price rise in April this year which was written into the terms and conditions to which you agreed.

There won't be another till next year so not sure about 2

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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