Re: My O2 account details shows in correct details

Jadpwd · ‎14-12-2019

I have a new handset , but it's details are not reflected in my o2 account , which states I'm using an older handset, I do I amend the details

MI5 · ‎14-12-2019

@Jadpwd

Call customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎16-12-2019

Hi @Jadpwd , how are you doing? Did you manage to get the details changed by contacting customer service as adviced above? Let us know if you need any additional advice!

Jadpwd · ‎27-12-2019

No I didn’t

MI5 · ‎27-12-2019

It will update automatically eventually @Jadpwd

You can edit the device name yourself but the actual device details will update after a month or so.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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