My Monthly Bill

[Anonymous]

I'm having a bit of trouble understanding my monthly bill. It says my tarriff bill, my device plan, and latest airtime bill but doesn't give me a total amount that i am paying - am i paying all three of these?

if so where is the airtime bill coming from?

[Bambino · Accepted solution]

This should explain things for you: http://www.o2.co.uk/refresh

[Anonymous]

Refresh is split into two parts.

Airtime and handset plan.

http://www.o2.co.uk/refresh

If you get stuck in understanding your bill then you can speak to O2 Customer Services or one of the staff in an O2 shop

202 for Contract.

http://www.o2.co.uk/contactus

[Cleoriff]

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@Anonymous wrote:

I'm having a bit of trouble understanding my monthly bill. It says my tarriff bill, my device plan, and latest airtime bill but doesn't give me a total amount that i am paying - am i paying all three of these?

if so where is the airtime bill coming from?

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If you are on the Refresh Tariff....your bill is shown in 2 parts...The device and airtime....

[MI5]

Your airtime package and device plan added together give you your total monthly bill.

[Anonymous]

Airtime+device = monthly payment

[Anonymous]

Why have you altered the monthly bill set up ? Where is your VAT number to make it a legitimate bill ? Is it programmers gone mad and change for the sake of change ? It was much simpler before.

[MI5]

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@Anonymous wrote:

It was much simpler before.

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I have to agree 

[Cleoriff]

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@MI5 wrote:

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@Anonymous wrote:

It was much simpler before.

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I have to agree 

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Can I just ask @MI5 Do you now have to request a vat invoice if you want it?

[MI5]

No idea as I don't require vat invoices but I do know my current bill period is messed up on some accounts.
I'm just waiting to see if it corrects itself after a billing cycle has completed or not.