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My LAST BILL

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Anonymous
Not applicable

on ‎28-07-2017 16:45 - last edited on ‎31-07-2017 10:50 by

on ‎28-07-2017 16:45 - last edited on ‎31-07-2017 10:50 by

The following charges appear on my most recent bill but I do not recollect having sent any pictures to anyone.:

 

19 Jul 2017 18:43 [removed] Picture £0.416   
22 Jul 2017 11.08 000000000001234 Picture £0.416
24 Jul 2017 13.16 000000000001234 Picture £0.416
24 Jul 2017 06.24 000000000001234 Picture £0.416
25 Jul 2017 19.40 000000000001234 Picture £0.416
25 Jul 2017 13.36 000000000001234 Picture £0.416
26 Jul 2017 21.25 000000000001234 Picture £0.416
26 Jul 2017 21.17 000000000001234 Picture £0.416
Qu 1 - On 19th July was I sent a message with a emoticon on that I replied to and was subsequently charged?
Qu 2 - What is the reference shown as 000000000001234
 
Thanking you
Phil Keene
28/7/2017
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MI5
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on ‎28-07-2017 17:01

on ‎28-07-2017 17:01

That's the number that mms messages go through from an iPhone if you put a subject line in your message when sending.
You can turn off the subject line in settings.
Replying to an mms always sends as an mms too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎28-07-2017 17:01

on ‎28-07-2017 17:01

That's the number that mms messages go through from an iPhone if you put a subject line in your message when sending.
You can turn off the subject line in settings.
Replying to an mms always sends as an mms too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎28-07-2017 17:03

on ‎28-07-2017 17:03

Also some help on mms sending here
https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎31-07-2017 10:51

on ‎31-07-2017 10:51

Good morning @Anonymous, welcome to our forum!

Please take a look at the advice given above by MI5 and let us know if you got all the info you needed about the charges? slight_smile

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