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My August bill

Allison2
Level 1: Joiner
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I have been charged for a picture message I have not sent, I sent a long normal text but no picture was attached, why is this? It should be free
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gmarkj
Level 55: Good Authority
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Long SMS messages will convert to MMS, or if you use certain characters or emoji's.
There is some community advice here:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 2
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gmarkj
Level 55: Good Authority
  • 8031 Posts
  • 87 Topics
  • 513 Solutions
Registered:
Long SMS messages will convert to MMS, or if you use certain characters or emoji's.
There is some community advice here:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
125 Views