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PTR
Level 1: Joiner
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on ‎23-09-2021 11:21

on ‎23-09-2021 11:21

Good morning I have received a text purporting to have come from you saying, you are unable to take payment from my account and give a link to contact you.Is this a scam? I have not opened the link.

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MI5
Level 94: Supreme
  • 144100 Posts
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on ‎23-09-2021 11:40

on ‎23-09-2021 11:40

@PTR 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.
If you also received a OTP by text at the same time, you need to change your O2 password immediately as it means the scammers have access to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144100 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎23-09-2021 11:40

on ‎23-09-2021 11:40

@PTR 

It's a well known scam.
Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.
If you also received a OTP by text at the same time, you need to change your O2 password immediately as it means the scammers have access to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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