cancel
Showing results for 
Search instead for 
Did you mean: 

Mum in Care Home - phone and sim destroyed - I pay but no access to account - how to cancel

Suetonius
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

96 year old Mum in Care Home 75 miles away and no access for two years until a few weeks ago.  Mobile and SIM set up years ago but recently failed (I suspect it had been dropped in coffee or something worse).  Set her up with new phone and SIM on another company.  I have paid monthly by DD, know O2 account number but never set up MY O2.  Have cancelled DD but O2 wants payment. Been on phone for hours but no help - I cannot remember anything about phone or contract (it was just after my father's death and as mother went into a home and I moved away).  All I want to do is cancel contract for a SIM that no longer exists.

Message 1 of 4
147 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127431 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Suetonius 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
139 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 127431 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Suetonius 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
140 Views

Suetonius
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

MI% - Thanks for suggestion - will follow up

Message 3 of 4
114 Views

Suetonius
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

oops - MI5!

Message 4 of 4
114 Views