Multisave discount query

[purpletrain]

Hi,

I have been an existing O2 customer for a number of years, but recently purchased a phone on my first Pay Monthly plan. I was advised by the O2 representative at the time that because my dad was already on a Pay Monthly plan, I would be eligible for the multisave discount by texting LOYALTY to 21500. However the discount has been applied to my dad's account and not mine. When I contacted O2 they said that the lead account is not eligible for the discount, even though I only purchased my Pay Monthly phone 18 days ago and my dad has been on a Pay Monthly plan for years.

Is this correct? Is there any way to apply the discount to my account?

[MI5]

@purpletrain 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: O2 Open & Friends and Family discounts - How to sign up 

[jonsie]

I understood the lead device was not eligible for the discount and the text sent from your father's phone, making his the lead device. Subsequent phones would qualify for the discount