Mr David Powell will be making a payment by my visa debit card on 21/5/2021

[davo]

Hi im trying to communicate with someone I'm really sorry for any inconvenience I have caused unfortunately over the past 3weeks I have been not working due to a loseing a close family member iv been back at work this week so will be making a full payment on the outstanding balance ps im really sorry

[davo]

I really would appreciate it if I am not disconnected until 21/5/2021 in wich I will be making a full payment my heads just been all over the place im just trying to move on

[MI5 · Accepted solution]

@davo 

You need to call payment management.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support