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Moving to different network

Laurensmith1
Level 1: Joiner
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How do I move to a different network provider so that it suits my needs better and it giving me more time to pay off my debt on which amount of payment I can realistically afford to pay back
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madasaf1sh
Level 66: Unequalled
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@Laurensmith

You need to discuss this with the o2 Payment Management team as they are the only ones who can advise on this one, and set up a payment plan for you.

The number to contact them on is 0800 902 0217 or call 0344 809 0202 and ask to be put through to Payment Management Team

Also note if you owe o2 money they will not release your number to another provider.

Also bare in mind all networks credit check you unless you go down the Pay as you go route.

If need be contact the likes of Citizen Advice or StepChange for help if you are struggling with debts

 

https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/use-our-debt-advice-locator?sourc... 

 

@O2Simon  @O2Ryan  is their anything you can do to assist ?

 

edited to add url for help

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Message 2 of 3
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madasaf1sh
Level 66: Unequalled
  • 5381 Posts
  • 32 Topics
  • 1705 Solutions
Registered:

@Laurensmith

You need to discuss this with the o2 Payment Management team as they are the only ones who can advise on this one, and set up a payment plan for you.

The number to contact them on is 0800 902 0217 or call 0344 809 0202 and ask to be put through to Payment Management Team

Also note if you owe o2 money they will not release your number to another provider.

Also bare in mind all networks credit check you unless you go down the Pay as you go route.

If need be contact the likes of Citizen Advice or StepChange for help if you are struggling with debts

 

https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/use-our-debt-advice-locator?sourc... 

 

@O2Simon  @O2Ryan  is their anything you can do to assist ?

 

edited to add url for help

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 3
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O2Simon
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@madasaf1sh Thanks for the tag @Laurensmith1 will private message you regarding both issues

 

O2Simon

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Message 3 of 3
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