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Level 1: Joiner
Posts: 2
Registered: ‎20-05-2020
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Moving to O2 - How do I give my PAC Code?

Hello all, just wondering if you could help a newbie.  I have changed from Vodafone to 02 and need to give my PAC code to change my number over, I cannot find anywhere to do this and I cannot call - can you help?

 

Thanks 

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Level 65: Ultra-cool
Posts: 14,489
Registered: ‎31-03-2010

Re: Moving to O2 - How do I give my PAC Code?

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Level 1: Joiner
Posts: 2
Registered: ‎20-05-2020

Re: Moving to O2 - How do I give my PAC Code?

But that just says to call customer services and I cannot get through to them?
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Level 65: Ultra-cool
Posts: 14,489
Registered: ‎31-03-2010

Re: Moving to O2 - How do I give my PAC Code?

[ Edited ]

@VickiG2020 Getting through is very difficult at the moment. O2's handling of customer queries during this time has been very poor. Patience and perseverence are necessary. All number available are in the link below. Poeple have had success with the 0800 587 4005 number. Choose any option. Even fraud or lost/stolen if you have to.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 1
Registered: ‎20-05-2020

Re: Moving to O2 - How do I give my PAC Code?

Hi I have just done this but it was not easy!!!! I had two numbers to move from EE to 02 as a family sharing package! If you phone 0344 8090202. Wait for the options but not press the option to give a PAC code as the line will go dead! Go through to new consumer contract and then ask to be put through to customer service! Hope that helps. It worked for me x