Moving from Pay & Go to Pay Monthly

[Anonymous]

Hi, I would like to keep my number, I tried Moving from Pay & Go to Pay Monthly, but it does not work, and now I have two numbers, what I have to do to keep my old number ?

[Bambino · Accepted solution]

@Anonymous Call customer service on 202 from your Pay Monthly number. Free call. Do not try to do this via Live Chat.

[jonsie]

All about it here. As advised,  call not live chat. 

http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[Anonymous]

ok thank you

[Anonymous]

I tried that already, and does not work

[Bambino]

If the link doesn't help, call customer service, as has been advised. This is a customer forum, so there isn't any more we can do from here.

[Anonymous]

yes I know, thank you for the info, but I have one more question, if I'll call customer service, do I need a PAC code or something?

[Bambino]

No, @Anonymous. Customer service will help you. Please come back and let us know how it goes.

[Anonymous]

thanks, of course, I'm trying to call but there is still busy if I'll do it, then I will share this

[jonsie]

Good luck