cancel
Showing results for 
Search instead for 
Did you mean: 

Moving credit?

kamalaggi
Level 4: Observant
  • 47 Posts
  • 15 Topics
  • 1 Solutions
Registered:

I have a pay monthly sim and a pay as you go sim with O2.

 

I tried to get a 2nd contract with O2 but failed a credit check. They couldn't tell me why but my credit history is perfect and I've been with O2 for over 15 years and never missed a payment.

 

I decided to switch to Vodafone which had a Black Friday deal 100gb for a tenner.

 

I gave my PAC to Vodafone today and my pay as you go number moves over on the 1st December.

 

Am I able to move my £12 credit on my pay as you go sim to my O2 pay monthly sim or will I lose the £12?

 

Thanks

Message 1 of 3
158 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@kamalaggi 

You will lose the credit if you don't use it before the number is ported to Vodafone.

You could use it to buy something with https://www.o2.co.uk/charge-to-mobile or donate it to a charity etc, but if not it just stays in O2's bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 3
123 Views
2 REPLIES 2

Bambino
Level 74: Whizz kid
  • 18735 Posts
  • 914 Topics
  • 2311 Solutions
Registered:

@kamalaggi You would need to speak to customer service: Migration & porting into O2 - O2 Community

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.

You can also reach O2 through social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 3
142 Views

MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@kamalaggi 

You will lose the credit if you don't use it before the number is ported to Vodafone.

You could use it to buy something with https://www.o2.co.uk/charge-to-mobile or donate it to a charity etc, but if not it just stays in O2's bank.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 3
124 Views