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Moving Sim to new phone

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Anonymous
Not applicable

on ‎02-04-2017 12:54

on ‎02-04-2017 12:54

Hi just wondering if someone can give me some help with this! I am currently half way through an O2 pay monthly contract with a Samsung A3 phone. I have been given another Samsung which is unlocked and a better spec than my current one. My question is can I remove my O2 sim from the A3 and put it in unlocked phone and will everything "carry on as normal"? Am I then able to get the A3 unlocked and use it with a none O2 sim? If so does anyone know how long it takes to unlock the A3?

Hope that is all clear! Thanks.

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MI5
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on ‎02-04-2017 12:56

on ‎02-04-2017 12:56

Yes, you can swap to the new phone and just carry on as normal.
O2 will even swap the sim for a different size for free if needed.
To unlock your A3 follow this process, it takes about 4 days to come through once requested https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎02-04-2017 12:56

on ‎02-04-2017 12:56

Yes, you can swap to the new phone and just carry on as normal.
O2 will even swap the sim for a different size for free if needed.
To unlock your A3 follow this process, it takes about 4 days to come through once requested https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎03-04-2017 08:35

on ‎03-04-2017 08:35

Thank you for your help. Filled in form and code was emailed back within few hours! 

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MI5
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In response to Anonymous
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on ‎03-04-2017 08:41

on ‎03-04-2017 08:41

Great news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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