Moving Networks from o2 whilst in mid refresh contract

[Anonymous]

Hi, I've transferred to EE and migrated with my PAC number. I have 12 months remaining contract with o2. I was expecting a final bill of £399 to pay off but I have only been charged £40. Will I still pay my phone off monthly?

[Cleoriff · Accepted solution]

Hi @Anonymous You should be charged the outstanding amount on the device plan....This will probably show up in your next final bill...

You could check in MyO2 (if still operational) http://www.o2.co.uk/myo2

Have a look at this guide

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[Anonymous]

Ah ok. So I will be paying the full amount/ one off final payment? And not monthly? Thanks for getting back to me

[Cleoriff]

Have a look at the cancelling contract guide I included in my edit @Anonymous

[MI5]

You pay fully for the device and you then need to cancel the airtime part.
It is a requirement that you call CS to give notice on this.
The airtime is cancelled for free but you need to tell O2 otherwise they will continue to charge airtime every month.

[jonsie]

Don't cancel any direct debit until you receive the final bill.