Moved to o2 on Monday. Activated Wi-fi calling online, but can’t activate on my iPhone

[joenitro]

Hi all,

Joined O2 on Monday with a SIM Only deal and moved my EE number to them yesterday. Calls, texts and mobile data working fine. My issue is that even though I’ve logged in to MyO2 and turned on Wi-fi calling, I cannot activate it on my iPhone 11 Pro. I always get the message to contact O2 to activate it. This is the same with trying to turn VoLTE on as well. It won’t work.
I’ve tried a network reset on the iPhone. It it hasn’t made a difference. Tried activating it when on mobile data and also my home Wi-fi but still won’t allow it.
Calling 202 won’t let me speak to anyone at the moment. Is there anything else I can try?

[MI5]

No need to call at all mate.

[bigdavie88]

Hi @joenitro, On the MyO2 website the part below your mobile number doesnt get updated by O2 with mobile phone type. The pencil option is so you can manually add the phone type in yourself as this is for your use to differentiate between multiple accounts so you can more or less put anything in this box.

As for the wifi calling issue....have you checked your settings to ensure your mobile number is the EE number you tranferred over?
Go to settings - phone - my number and see if this number matches the number you ported in. The number here may still be the temporary number you were given before you transferred your number over from EE.

[joenitro]

Hi, Yeah exactly as I thought about the website device section.

Yes the mobile number displayed on the iPhone settings is correct and was as soon as the number port went through. Tech team got me to double check that as well earlier on.

All moot now anyway unfortunately, but I appreciate the suggestion.

[joenitro]

@MI5, thanks very much for confirming.

[joenitro]

Oh the irony.    Just tried to turn on WiFi calling now and it's worked!!  @GMF , give yours a try!!

Too little too late unfortunately for O2 on this occasion, as I've already started the port to Vodafone.

Maybe in 12 months time I'll give them another try...

[joenitro]

OK guys, I may have a problem. O2 have not only taken an initial £21.93 from my account. I’ve now just had an email through stating my next bill (!) will be for £179.43!!!!!
Anyone got any idea what the hell is going on? As above, I used my PAC code to leave O2 within I guess 5 or 6 days of activating my number and porting across into O2.

[joenitro]

Sorry meant to add, so I was well within the 14 day “Change your mind” timeframe.

[Cleoriff]

@joenitro 

We have no access to any account on here. Sorry.

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